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 Job - Call Center Representative - [USA, Houston, TX] (remote) (AAR)

 Duration: 22.11.2022 - 22.12.2022

 

Call Center Representative - [USA, Houston, TX] (remote)

 

About American Appliance Repair: Our Appliance Repair Service Technicians typically works alone but communicates directly with their clients. They are supervised by a customer care service who assigns them tasks and ensures they maintain a high level of customer service.

 

Purpose of the role: We are working with homeowners to fix their broken appliances. In addition, we help install and adjust new appliances, and we offer repair services for many appliances like refrigerators, dryers and washing machines.

 

Contract Length: 12 months

Hours: Part-time/flexible

Location: Remote/flexible

Start Date: 01 December 2022

Compensation: 1100 AZN

 

Technical Qualifications:

We are looking for a call center representative who answer and dial out calls. Their responsibility is to respond to incoming calls from the customers to schedule their service appointment, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization’s products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.

 

Duties and Responsibilities

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating, and coordinating with internal departments.

Requirements:

  • Open availability:
    • Monday through Saturday.
    • 6 PM to 3 AM (AZT Time)
  • Experience in dealing with the public.
  • Excellent communication skills, including verbal with proper grammar.
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multi-tasking skills.

Skills and Specifications

  • Technical expert in related computer applications.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.

Education

  • High school diploma or equivalent.

 

Desired Qualifications:

  • Highly proactive and organized, able to manage and prioritize a flexible on-demand workload
  • Imaginative and solution-oriented
  • Calm, diplomatic and patient
  • English language fluency

 

 To apply, please send your resume/CV and a cover letter addressing your experience in the skills as stated above to: hr@americanappliancerepairllc.com



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